PrimeTel and Cablenet give Cypriot customers more choice next to Cyta and Epic. Users of every network, though, report the same thing in some places: calls that drop indoors, messages that won’t send, data that stalls. The cause is usually the building, not the phone. Here’s how to fix it.

MySignalBoosters is an independent retailer, not affiliated with PrimeTel or Cablenet.

Why calls drop indoors

• Building materials. Reinforced concrete, stone walls and coated glass block mobile signals.
• Distance and terrain. Hills and valleys around villages, or a long way to the nearest mast.
• Network build-out. Coverage depends on where each network has its masts. Networks keep adding sites, so coverage at a given address can change over time.
• Band handover. Phones switch between bands. If a weaker band takes over indoors, calls can drop.

Free fixes first

1. Turn on WiFi calling if your phone and plan support it. Ask your provider.
2. Report the problem to PrimeTel or Cablenet with your address and where it happens. Ask whether there’s a known issue or a planned upgrade.
3. Check your phone settings. Make sure 4G/VoLTE is on, and update your phone software.
4. Compare with a prepaid SIM from another network for a few days.

Can a booster help?

Yes, if there’s usable signal outside but it drops inside. A booster’s outdoor antenna picks up that signal, and the amplifier and indoor antenna bring it into the rooms you use. It can’t help if there’s no signal outside.

Consent comes first

Boosters retransmit on frequencies licensed to the operators. In Cyprus, as across the EU, you need the operator’s consent to install and use one, and the equipment must comply with the rules of the Department of Electronic Communications (DEC). Ask your operator in writing before you buy. If it doesn’t agree, stick with WiFi calling or consider another network.

How to match a kit to your network

A booster works on bands, not brands. To find yours:

1. Stand where the outdoor antenna would go.
2. On Android, a free app like Network Cell Info shows the band: B20 = 800 MHz, B3 = 1800 MHz, n28 = 5G on 700 MHz.
3. On iPhone, use Field Test mode.

Coverage figures assume good outdoor signal. For more detail see mobile signal boosters in Cyprus. Using Cyta or Epic instead? See our Cyta guide and Epic guide.

Installation tips

• Outdoor antenna high up, ideally on the roof, aimed at the mast if directional.
• Indoor antenna central and well away from the outdoor one.
• Short cable runs.
• One indoor antenna per floor in multi-storey villas.

FAQ

Why do my PrimeTel or Cablenet calls drop only at home?
Usually it’s the building blocking the signal, or a weaker band taking over indoors. WiFi calling or a booster (with operator consent) can help.

Do I need permission for a booster?
Yes, the operator’s consent, plus compliance with DEC rules.

Will one booster cover family members on different networks?
Yes, if it covers the bands each network uses there, and each operator consents.

How long is delivery?
Free, 5–7 working days.

How do I contact you?
Email support@mysignalboosters.com or use the chat. See the Συχνές ερωτήσεις.